FAQs

 

Please check back for possible updates to the information below as we receive feedback from our riders. 

How does the DiriGo TouchPass work?

Create and manage your personal DiriGo Touchpass account online or through the Mobile App. Once you create an account, you can add stored value, make transfers, and monitor your account activity all in one place. When you use your DiriGo TouchPass Card or Mobile App it uses stored value from this account.  

 

How can I get my DiriGo TouchPass card?

You are able to get a DiriGo TouchPass card and any of our office locations: 

Greater Portland METRO – Elm Street Pulse: Open 7:00am – 7:00pm Monday through Friday
Greater Portland METRO – Valley Street Office: Open 8:00am – 4:30pm Monday through Thursday and 7:30am – 4:00pm on Friday
Biddeford, Saco, Old Orchard Beach Transit – The Saco Transportation Center: Open 9:00am – 4:00pm Monday through Friday
South Portland Bus Service – South Portland City Hall Finance Department: Open 8:00am – 4:30pm Monday through Friday
 

You are also able to get a DiriGo TouchPass smartcard at any of our events seen below, check back for more dates and information: 

 

Thursday 9/17/2020 South Portland Transit Hub from 2:00pm to 5:00pm

Monday 9/21/20 South Portland Transit Hub 7:00am to 9:00am & 1:00pm to 3:00pm

Tuesday 9/22/2020 Westbrook Hub on Mechanics Street from 1:00pm to 5:00pm

Tuesday 9/22/20 South Portland Transit Hub 11:00am to 2:00 pm

Wednesday 9/23/20 South Portland Transit Hub 9:00am to 11:00am & 3:30pm to 5:30pm

Thursday 9/24/20 South Portland Transit Hub 11:00am to 2:00 pm

Friday 9/25/20 South Portland Transit Hub 7:00am to 9:00am & 1:00pm to 3:00pm

Saturday 9/26/20 Maine Mall at JC Penney 10:00am – 1:00pm

Monday 9/28/20 South Portland Transit Hub 9:00am to 11:00am & 3:30pm to 5:30pm

Tuesday 9/29/20 South Portland Transit Hub 11:00am to 2:00 pm

Wednesday 9/30/2020 Elm Street Pulse in Downtown Portland from 8:00am to 11:00am and from 2:00pm to 5:00pm

Wednesday 9/30/20 South Portland Transit Hub 7:00am to 9:00am & 1:00pm to 3:00pm

Thursday 10/1/2020 Elm Street Pulse in Downtown Portland from 8:00am to 11:00am and from 2:00pm to 5:00pm

Thursday 10/1/20 South Portland Transit Hub 11:00am to 2:00 pm

Friday 10/2/20 South Portland Transit Hub 9:00am to 11:00am & 3:30pm to 5:30pm

Sunday 10/4/20 Maine Mall at JC Penney 10:00am-1:00pm

What are the new fares?

The fare for all local routes on all service providers will be $2.00. Express routes, including BREEZ and the Portland Intercity Connector Line (Green) will be $4.00. The ZOOM Express Line (Purple) will stay at $5.00. Reduced fare rate is typically half of the fare listed. When you pay using DiriGo TouchPass, you get 90 minutes to ride all you want on an equal or lower bus fare service. For example, if you scan or tap onto a BREEZ bus, you can ride any Local or Express bus as long as you board within 90 minutes. Cash Riders will need to pay per boarding (no transfers).

What is stored value?

When you add money to your account, it becomes stored value. You use this stored value to pay as you ride. You can load a minimum of $5.00 and a maximum of $200 into your account. If you create an account, you can use a debit or credit card to set up an autoload where your account will add more stored value when the balance goes below $5.00.

Will all three transit agencies still accept cash?

Yes, we will still accept cash. You must pay exact fare. However, there will be no paper transfers, so each ride will cost you exact fare. 

What is Fare Capping?

Fare capping allows for frequent travel and financial flexibility. It provides the benefits of a multi-ride discounted pass without having to pay up-front costs. When you use your DiriGo TouchPass card or mobile app you can load small amounts of value into your account whenever you want.
 
Riders get credit for every trip they take until they reach a daily or monthly “fare cap.” After reaching the cap all rides are free for the month or day. This “pay as you go” approach improves affordability and equity in the cost of using transit. It allows all riders using the DiriGo Touchpass card or the mobile app equal access to discounts. Riders pay only for what they use. Click here to learn more about fare capping and what the lights and sounds are like on the bus. 
 
Example on all Local service:
With a DiriGo TouchPass Card or DiriGo TouchPass Mobile App, you will never spend more $6 per day OR $60 per month as a regular fare rider on Local bus services.
 
Here is a list of our fares, effective October 1st, 2020: DiriGo TouchPass Fare Table 

Am I eligible for reduced fare?

Yes. Under our fare policy, DiriGo TouchPass offers reduced fare for seniors (65+); persons with disabilities, veterans and active duty military, youth (ages 6-18), and Medicare cardholders. To pay reduced fare, if you don’t already have a reduced fare card you can apply for reduced fare status by completing an application at the METRO Pulse, the Saco Transportation Center, and South Portland City Hall. Riders eligible for reduced fare may pay with cash, a DiriGo TouchPass Card, or DiriGo TouchPass App.

Can I use the mobile app and smartcard at the same time?

No. Your DiriGo TouchPass account requires you choose which one you prefer. 

Can I pay the fare for more than one person with the same TouchPass?

No, each person must have their own unique DiriGo TouchPass Card or Mobile App. 

How will the reader on the bus know the correct fare type?

The DiriGo TouchPass reader knows whether you are boarding a Local, Express, or ZOOM Express service and deducts the appropriate fare from the stored value in your account, no matter what fare type you are. 

What if I lose my smartcard?

If you lose a DiriGo TouchPass card that is linked to an account, report your lost card by calling Customer Service at 833-272-7270. Provide your username or email address to verify the card is linked to your account. Once verified, we will transfer stored value, any daily or monthly caps, and your account balance will be moved to your new card. If you have not linked your card to an account, there is no way to recover your stored value or fare caps because we cannot verify that you own the card.

How much does it cost to get a DiriGo TouchPass smartcard?

Beginning October 1st, DiriGo TouchPass Cards are available at no cost to riders. after the introductory period, DiriGo TouchPass Cards will cost $2.00 each so be sure to get a card soon.

The cost to replace a lost or stolen card is $5.00.

Where can I add stored value to my DiriGo card or Mobile App?

You can add stored value to your DiriGo TouchPass Card account at the METRO Pulse at Elm Street (downtown Portland), Saco Transportation Center, South Portland City Hall and online. 

Please check back for a list of locations where you can use a debit/credit card or cash to load stored value onto your Card or Mobile App. 

 

What do the different colors on the TouchPass electronic reader mean?

Green = Fare is paid for. You may board.

Yellow = Low balance. You will need to add stored value to your account.

Red = No money in your account. You will need to add stored value before you can board.

Interested in hosting a DiriGo TouchPass event?

We’ll set you up.  Send us an e-mail:
Contact the Metro:  info@gpmetro.org 
Contact Biddeford Saco Old Orchard Beach Transit:  info@bsoobtransit.org
Contact the City of South Portland Bus Service: rsargent@southportland.org

 

Have more questions? Please fill out the form below and a representative will get back to you shortly.

Learn more about our transit partners, access route maps and schedules, or find fare and program information by clicking the links below. 

1-833-272-7270